Admin access

Enter the dashboard key once. It stays saved on this browser until you lock.

Live Agent Status

Asterisk AMI floor

Type—

Buffer—

ModeMAINTENANCE

Locked

Docs

Maintenance mode is on · No outgoing or incoming calls will be placed · Dialer is paused for the whole floor · Not an agent or SIP issue Maintenance mode is on · No outgoing or incoming calls will be placed · Dialer is paused for the whole floor · Not an agent or SIP issue

Developer AMI log

Checking

AMI

—

Now

Waiting for Asterisk Manager connection…

Log

No events yet

Waiting idle 0 waiting

No agent is waiting for a call

Outgoing blocked 0 blocked

No agent is blocked

Customer waiting max — 0 waiting

No customer is waiting

Agents

Ext	Employee	AMI	Panel	Work	Reason	Dialer	Call type	Priority type	Lead type

On pause 0 paused

No agent is on pause